last-mile delivery

Last-mile Delivery Services: How it’s Reshaping the Customer’s Trust

Share this blog

In the last few years, the Last time delivery had brought unconventional changes for the customer which is surprisingly changing their mindset. Not surprisingly, e-commerce and food delivery are the driving forces of the changes that are already in motion to reinforce the customer experience permanently. From renowned retailers to local businesses, nobody denies the very fact that walk delivery has become the key differentiator. The last-mile delivery system can be the future of the logistic industry.

Prime factors that are completely redefining the customer expectations about the walk deliveries :




4.Choice Of Delivery

Nowadays the vendors are working hard to make the last-time delivery system better as there are many options available for the customers for the delivery and the quality of service provided by the vendor plays a key role in today’s world.

last-mile delivery

According to the survey which had taken place in many countries like China, Germany and United States of America for about 4800 customers it had been noticed that the customers are willing to pay high based on the services they get from the vendors.

Surprisingly near about 25% of the purchasers were willing to pay more for same-day or instant delivery and this number is probably going to extend by 2025 because today’s youth generation is so much fascinated by the idea of same-day delivery or instant delivery. As they know that Same-day delivery combines the convenience of online shopping with immediate product access through the help of the local vendor.

1. Speed Of Delivery and Transportation Services

When comparing between two online vendors for an equivalent product time and speed of delivery plays the deciding factor. Almost many years ago, the next-day delivery system seemed no but a luxury reserved for the urgent courier businesses. Speed and convenience of delivery are the guts of walk deliveries.

Nowadays big companies are offering the delivery within the 2 hours from the time you delivered that item. Farfetch is offering 90-minute delivery from the boutique to the customer’s doorstep, surely brands in key capitals around the world, including London, Paris, and NY.

Because of This the rest of the vendors also wanted to increase their pace to compete with the rest of the companies to whom they look as the competitor. Undoubtedly speed of delivery can fetch you more consumers and improve the last-mile delivery experience beyond imagination.

2. Real-Time Visibility Of Delivery

In today’s world of real-time visibility of delivery, the customer gets to know about its product at every instance whether the packet has been dispatched, or sitting in the warehouse, or on the bike for last-mile delivery, companies have enabled their customers to trace their orders in real-time on an interactive map. Not only this company sends a push notification and tracking link through SMS to stay customers within the loop at every stage of the delivery.

As per the research of “Gartner’s director of research Bart De Muynck,” real-time visibility within the walk deliveries has witnessed an exponential rise within the last 12 months. We’re very on the brink of achieving full-time visibility for both sender and recipient. The companies / The vendors /and the person who is holding the packet are utilizing the technology to their best to get more and more customers.

last-mile delivery

We can say that its customers, who are playing an important role, choose the subsequent generation of walk deliveries. Nowadays companies had come up with new features here rather than tracking the delivery. The customer is being able to communicate with the person who is holding the package at any stage of last-mile delivery brings revolutionary transparency between the sender and receiver. Generally, we know that Transparency and communication are the two sides of the same coin and to make the last mile delivery efficient this transparency is necessary which is impossible without effective communication. This adds another layer to customer satisfaction in walk deliveries as this empowers stakeholders to seek out what they have to understand.

The Importance of Last-Mile Delivery

Last Mile delivery is the most vital step within the supply chain because the shipment is completed once the products are delivered. Customers form opinions a few carrier and e-commerce businesses supported the standard of the service they receive at the delivery stage.

E-commerce businesses believe in shipping services to deliver their products to end-users. On a national and a global scale, the bigger these companies are the more customers they used to serve on a daily basis. Thus, they require a delivery service which will handle their workload and delivery standards.

The e-commerce market is estimated at $3.3 billion and some predict that the market will grow to $4.5 billion in 2021. Around 22% of the world’s population purchases online and studies indicate that by 2040, e-commerce will account for 95% of all purchases.

last-mile delivery

Retailers and e-commerce companies compete to supply faster and more flexible shipping options to draw in consumers. Consumer expectations and demands are rising, with about 25% of consumers willing to pay extra for same-day delivery. For example, Amazon offers its U.S. customers who had taken the Amazon prime membership had to get the same day delivery and for the company as a whole used to deliver for more than 10 million people.

The Need For a Successful Last-Mile Delivery Strategy

Last-mile delivery might seem straightforward, but last-mile delivery presents many challenges, such as inefficient delivery routes and other end-user issues like inaccurate data and order cancellations.

Last-mile delivery also swallows up a significant portion (around 30%) of the shipping fee. When companies plan same-day deliveries, it can cause excessive fuel and labor costs for the transportation services of just a couple of items along a selected route.

Many shipping services usually outsource the last-mile delivery services to local carriers. Most big companies usually benefit from better cost efficiency, these carriers often don’t deliver the same level of customer service we can say of the better delivery system provided by a retailer or any online store.

last-mile delivery

How Are Technological Advancements Getting to Affect the Last-mile Delivery Market?

If you’re during a logistics or an eCommerce business, mastering the last-mile delivery service may be a must for you. And to try to do that, you ought to remember the impact of technology within the last-mile delivery market and what the longer term holds for this autonomous delivery model.

Urban Warehouses

This is one among the rising trends where logistics companies use city warehouse space to form last-mile delivery service quicker and easier.

On-demand Drivers

Very big companies, like Amazon, UberEATS, have already started allowing their drivers to make money by riding their own vehicles and delivering items and they serve them as a service which will be very useful to them to provide employment to these peoples. This way, customers get a quick last-minute doorstep delivery option. Driverless automated vehicles and self-driving delivery robots are also considered to be used in the delivery system of Last time delivery as future trends in this market. This is where autonomous vehicles are often of great help. Door-to-door delivery process in the Last time delivery.

The system is very quick and efficient with the help of the people delivering it.


The idea of delivering a packet or package to the customer’s doorstep with the help of a drone is not a concept of science fiction anymore. The retail industry is taking an interest in adopting drone delivery to unravel problems related to the last-mile delivery process. In fact, most of the companies had already started to put their feet into the shoes to embrace this technological advancement.

Artificial Intelligence (AI)

Undoubtedly, AI is the future of shipping. It can revolutionize the last-mile delivery process. Sending the goods with the help of AI to the distribution center, storing stocks, and managing the delivery routes for self-driven robots, driverless vehicles, and drones can be a good act of safeguard for the company and a securable and time-consuming source.

What Are The Benefits of Last-mile Delivery?

Increases Service Flexibility

Customers prefer flexible and customizable delivery assistance. Nowadays with the use of the LAst-mile delivery system, the customer can give their time i.e…when they are available to receive the product as per their convenience. This generally matches customer satisfaction and makes the delivery of the service faster.

last-mile delivery

Improves Productivity

With the help of the last-mile delivery software, the person who is delivering your packet i.e..packer and mover can check the best way or route to your home which will be avoiding unnecessary inactiveness or impromptu diversions. Moreover, the complete deliveries daily are managed by the accurately planning routes. 

Maximizes Profitability

Last-mile delivery service can help us to maximize the profitability of our business as

By growing the productivity, optimizing routes, it will decrease the cost of the delivery as the consumption of the fuel is less and also it reduces the fleet management price and it also helps the company for customer satisfaction by improving the brand value of the delivery packet  and  also helps in increasing the consumer retention Streamline Operations

This instant delivery solution automates various tasks to help us to handle a large group of customers at once in an organized manner just by organizing the shipping and delivery options through packers and movers which also reduces the money and energy and indirectly will be useful to both company and customer as the cost of the product gets reduced.

Last-mile usually means delivering the product to your doorstep from the warehouse. And nowadays this thing is very helpful in logistics and supply chain as all the companies usually aim to deliver the product to the customer as fast as possible which is saving the three things of our life i.e… Time, money, energy which is very useful for an individual. Eventually, your business becomes efficient and profitable.

As the country is moving towards modernization It has been noticed that with the ongoing time, especially eCommerce retail companies are understanding the value of the Last-mile delivery system because of which they started giving importance to this service.

For the e-commerce company, the option of the Last-mile delivery system is very important to compete with the rest of the company and to start their business with a boom they are also providing the real-time tracker of the packet to the customer which is very helpful to the customer to know where their product is.

Sometimes the things get faulty or some error occurs because of which the customer gets a delayed delivery of the e-product.

Businesses that preferred to continue offline operations also are being pushed to possess a web presence to face up to the fierce competition. Moreover, there has been tremendous growth within the online food delivery market across the world within the past few years. The growing demand for nutrient delivery to customer’s doorstep also gave a big boost to the general hyperlocal delivery market. Nowadays everything i.e… From groceries to milk, fresh fruit, vegetables, and even all the medicines, almost every daily need item is now being delivered by hyperlocal businesses within a short period of time, say a day or two.

Not just that, there had also been a boost in the significant rise in-home delivery services in recent years. Everything that we want can get online with the help of the Last-mile delivery system such as a plumber, electrician, grocery and etc. Customers can book their preferred home services anytime they need.

Nowadays if the big tech or simple company has to survive in the market and wants to increase their value for money then they are left with only one option— optimizing last-mile operations so that they can have a sustainable future.

Read This Blog: Revolutionary Impact of Big Data on Logistics & Supply Chain Management

Leave a Comment

Your email address will not be published. Required fields are marked *